Community Management FAQs:
How do I complete my initial account set up online?
Go to the General Information tab on www.terrawest.com. Under Community Management, click the link for logging into your account for the first time. You will need your account number, Management ID and your Association 3 digit code. This information can be found on your statement and/or coupon book.
Where do I find my association documents? (Governing Docs/By Laws/CC&Rs and the Budget & Financials, Meeting Minutes)?
All documents are available on your Association’s web portal or upon request to your Community Manager or Assistant.
Where can I get a copy of my statement?
A copy of your statement can be obtained by logging onto your account on the Association’s web portal or upon request from your Community Manager or Assistant or by calling our Accounting Department at 800-726-1991.
Where can I find the next meeting dates for my association?
This information can be obtained through your Community Manager or Assistant. Additionally, the Association’s web portal will often include copies of the upcoming agenda and/or have a calendar of upcoming dates.
How do I locate my violations?
You can see any applicable violations by signing into your account on the Association’s web portal.
What is the HOA Emergency phone number if I need to contact the Community Manager outside of business hours?
We can be reached in case of emergency after business hours, weekends and even holidays at 702-460-3505.
How do I Update My Contact Information?
Mailing Address: All change of address requests should be made in writing (USPS, email or fax). Please use this Change of Address Form and return to any one of our offices, or via email at email@example.com.
Name Change: In the case a name needs to be added or removed from the Owner of Record, or a name needs to be changed due to marriage or divorce, specific documentation is required. Name changes can be made with one of the following documents: Marriage Certificate, Divorce Decree, or Grant Bargain Sale Deed. As soon as a name change has been recorded with the Clark County Assessors Office, please notify the management office with this information so your records may be updated.
How do I add an authorized person to receive information or act on my behalf for my property?
Information will only be released to the recorded property owner(s). In order to grant another person authorization, a release form must be filled out and signed by the property owner. Please use this Release Form and return to our office.
Can I make a payment by phone?
Terra West is unable to accept any payments by phone. We accept personal checks, cashier’s checks, and/or money orders. Cash payments are not accepted. You may also visit your association’s web portal to make a payment online.
Where can I find my balance?
Please call our Accounting department directly at 800-726-1991 or go to your association’s web portal to pull your account history.
Can you waive my late fee?
After paying your Assessment in full, a request for waiver may be filled out. The Board of Directors will consider the request at an upcoming meeting. Once a decision has been made, a Letter of Determination will be sent to you.
Where can I find my Management ID, Association ID & Account number to pay online?
Your Management ID varies depending on your HOA and the bank they use. All three numbers can be found by referring to your statement’s payment stub or coupon scan line.
What service fees apply to make a payment online?
Fees vary depending on the 3rd party payee that processes the payment. All fees will be listed prior to payment being processed.
My account has a missing payment. How do I get this resolved?
Please call our Accounting department directly at 800-726-1991. Each issue will be researched and resolved on a case by case basis.
Recovery Services (Collections):
If I received a 60-day delinquency notice, can I call and pay my Assessment over the phone?
Payments can be made by mailing a check or making a payment online. Payments are not accepted over the phone.
When the status of my account is at 60 days delinquent, can I pay online?
Yes. The system will instruct owners to contact Terra West directly, however, owners can continue to make their online payment while the account is on the 60-day delinquent status.
I did not receive my statement and as a result forgot to pay my assessment.
Your HOA Assessment is your responsibility whether you receive a statement or not. Statements are sent out as a courtesy reminder. Auto pay is a good option to avoid missing Assessment payments and avoid late fees.
How do I order a Demand, Resale Package, or other documents for the purchase of a home?
All documents can be purchased through Homewisedocs.com. All fees are posted on the site.
Can Title request information for the seller?
Account information will only be released to the homeowner or any of its authorized agents. Agents requesting access to the homeowner’s account can complete an authorization form, but it must be signed by the homeowner, no exceptions.
Why have I not received a statement?
Most likely this is due to Terra West not having received documents yet. Title can take up to 30 days to send in documents with funds. However, if the recorded deed is sent to us, we can update the account within 24 hours.
How long does a transition take?
Transitions can take up to 60 days to complete. There have been times where it can extend beyond that point as well. The speed depends on the prior management providing the necessary documents in a timely manner. Terra West will strive to complete the transition within 60 days. In the event there are setbacks, this will be communicated to you immediately.
What is the New Account Set-Up fee?
Please request your specific New Account Set-Up fee by emailing firstname.lastname@example.org. Please note requester needs to be the Owners or be authorized by the Owner.
Is there a capitalization fee?
Please email email@example.com for specific information. Please note requester needs to be the Owners or be authorized by the Owner.
HOA Board Members:
How does Terra West’s payables system work?
Invoices are entered within 24-48 hours. They are stored in DocuWare for review by the Manager. If your association is on E-sign, then the board will log in to approve invoices. If not, then the Manager will approve them. Checks are cut every Tuesday.
Can checks be requested outside the normal check run?
Checks can be cut outside the normal check run by request and will be charged according to the management contract. Checks requested outside the normal check run can take up to 24 hours to complete.