What Makes Us Stand Apart?
- Over 35 Years of industry experience and knowledge
- Easy access to our owners, executives and management team
Customer Service from Our Dedicated Staff
- Dedicated Community Managers and Assistants
- All Community Managers can be reached directly by cell phone
- We provide 24-Hour live help
- Accounting and other support staff work directly with Boards and Community Managers
Our key operations are not outsourced. We house our Mail Room, Accounting, Payroll, Human Resources, Inspections, and IT departments.
- E-signature services
- Virtual invoice approval system
- Free web portals (live reporting)
- Dedicated phone, email and fax for each association
- Data and files are backed up and stored in various secure locations
Credentialed Community Managers
Our Managers are licensed and are provided with continual resources and education to ensure they stay abreast of the constant changes affecting homeowner associations and technological advances in our industry
Prequalified Vendor List
Terra West maintains an extensive prequalified Vendor List. Vendors must provide and maintain proof of proper licensing and meet our insurance requirements ($1 million per occurrence for General Liability, Auto Liability, and Workers Comp).
When you hire Terra West, an experienced transition team will ensure a smooth and timely changeover from your current management company.